Prometica Pty Ltd (South Australia)

1. Overview

This Privacy Policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect:

Identity and contact details

Business information

Communications (calls, SMS, emails, chats)

System usage and automation logs

AI-generated interaction data

3. AI & Automation Disclosure (Critical)

Prometica utilises and suggests the use of AI-driven systems and automation platforms, including GoHighLevel, Hubspot and other cloud services. By adopting the use of these services, the client agrees to bear the onus of assuming the risks associated with each individual service.

You acknowledge:

AI outputs may be inaccurate or incomplete

AI does not replace human judgement

AI interactions may be logged, transcribed, and stored

4. Data Storage & Third Parties

Data may be stored:

On servers operated by GoHighLevel / HighLevel

On infrastructure located inside or outside Australia

Prometica does not control how third-party platforms store or secure data and will not be held liable for any damages or claims arising from the use of these services.

5. No Data Security Guarantee

While reasonable steps are taken, no system is completely secure.

We do not guarantee protection against:

Hacking

Data loss

Platform breaches

Third-party failures

6. Disclosure

We may disclose data to:

Technology providers

Platform vendors

Regulators where legally required

7. Access & Correction

Requests may be made in writing. We may refuse requests as permitted by law.